kekchoz web store FAQ section

Shipping costs are always included in the selling price for all the countries to which we export. This was put in place to facilitate the understanding of our rates: no surprises when you validating your cart!

We process your order quickly, usually the same day, except Sundays and holidays (in France). Your order is shipped within 24 hours after receiving your payment. As of this moment, it takes between 4 and 6 days to receive your order.

At any moment you can know the status of your order, we will respond quickly to this address: [email protected] (we speak English and French). In addition, all of our packages have a tracking number will be sent upon shipment. You can track the shipping status by entering your code here (site in French only): http://www.courrier-suivi-export.laposte.fr/webapp-primeweb/ Followed until delivery to the following countries: Belgium, Canada, Denmark, Estonia, USA, Finland, Great Britain, Hong Kong, Iceland, Ireland, Luxembourg, Malaysia, New Zealand, Netherlands, Portugal, Singapore, Sweden and Switzerland ( excluding islands and territories attached to these countries).

We attach special care in packing your order, it invariably included: 1 waterproof bag + a minimum one thickness of bubble wrap + reinforcements with polystyrene blocks + cardboard securely sealed with adhesive tape. The risk of theft or loss is small but never zero, we can offer you on all our items an insurance for an amount of 4 USD. This insurance is optional, but you can ask.

There are no fees for any countries of the European Union (Germany, Latvia, Austria, Lithuania, Belgium, Luxembourg, Bulgaria, Malta, Cyprus, the Netherlands, Denmark, Poland, Spain, Portugal, Estonia, Czech Republic, Finland, Romania, France, UK, Greece, Slovakia, Hungary, Slovenia, Ireland, Sweden, Italy). Buyers outside the European International Union - Please Note: Import duties, taxes, and expenses are not included in the item price or shipping cost. These costs are the buyer's responsibility. Please check with your country's customs office to determined what thesis Additional costs will be Prior to bidding or buying.